Privacy Policy

1. Scope of this Policy

This Privacy Policy applies to Chemicals4Construction.com, the C4C Construction Chemicals & Waterproofing Network, and related pages, features and services operated by or for Chemicals4Construction.

It applies to information provided directly by users and to certain information collected automatically when our website or services are used.

2. Information We Collect

A. Information you provide

Depending on how you use C4C, we may receive information such as:

• Name, company name, designation and professional details.
• Email address, mobile number and other contact details.
• Login credentials and account-related information.
• Business profile, products, brands, services and company information.
• Requirements, enquiries, messages, job-related information and other submissions.
• Information you provide when contacting support or requesting assistance.

B. Information collected automatically

When you use the website, technical information may be collected automatically, including IP address, browser type, device information, operating system, referring pages, pages visited, approximate usage information and timestamps.

3. How We Use Information

We may use information for purposes including:

• Creating, maintaining and securing user accounts.
• Providing C4C network, marketplace, business and professional features.
• Displaying business profiles, products, services, requirements and other information that users choose to publish.
• Connecting members for enquiries, business communication and legitimate platform interactions.
• Responding to enquiries, requests and support communications.
• Improving website performance, usability, security and functionality.
• Preventing fraud, abuse, spam, unauthorized access and other misuse.
• Sending service-related communications and, where permitted and appropriate, promotional communications.
• Meeting legal, regulatory, accounting or security requirements.

4. Sharing & Disclosure of Information

C4C does not treat your personal information as a commodity for unrestricted sale. We may disclose information where reasonably necessary to operate the service, fulfil a request, protect users or comply with law.

Information may be shared with:

• Other C4C members where you choose to publish or communicate information through the network.
• Service providers that support hosting, security, analytics, communications, infrastructure or other website operations.
• Professional advisers or authorities where disclosure is necessary or legally required.
• A successor or acquiring entity in connection with a merger, restructuring, sale or transfer of relevant business assets, subject to applicable law.

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

5. Cookies & Tracking Technologies

C4C may use cookies, local storage, server logs and similar technologies to keep sessions working, remember preferences, improve security, understand website usage and improve the user experience.

Third-party analytics, advertising or embedded services may also use their own technologies where enabled. Browser settings can usually be used to restrict or delete cookies, although disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable technical and organisational safeguards intended to protect information against unauthorized access, misuse, alteration, loss or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Users should also protect their passwords, devices and account credentials and notify us if they believe an account has been compromised.

7. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide the requested service, maintain legitimate business records, resolve disputes, enforce agreements, prevent misuse or comply with applicable legal obligations.

Retention periods can differ depending on the type of information and the purpose for which it is processed.

8. Your Choices & Privacy Rights

Depending on applicable law and the nature of the processing, you may have rights relating to your personal data, which can include requesting access to information, correction of inaccurate information, withdrawal of consent where consent is the basis of processing, deletion where applicable, and raising a grievance or privacy request.

Requests may be subject to identity verification and legal exceptions. Where processing is required for a lawful purpose, withdrawing consent may not require or result in cessation of all processing.

9. Children and Minors

C4C is intended primarily for businesses, professionals and industry users. We do not knowingly seek to collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.

10. Third-Party Websites and Services

The C4C website may contain links to external websites, social platforms, payment services, business websites or other third-party services. Their privacy practices are controlled by those third parties, not by this policy.

We recommend reviewing the privacy notice of any external service before providing personal information or completing a transaction there.

11. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or privacy practices change. The revised version will be posted on this page with an updated effective date where appropriate.

Continued use of the website after an update may be subject to the revised policy to the extent permitted by applicable law.

12. Contact Us

If you have a privacy question, request, complaint or concern, please contact Chemicals4Construction using the details below.