# CC SHOPPE ## Refund, Return & Cancellation Policy **Construction Chemicals & Waterproofing B2B Marketplace** **Operated by Giribala Creative Ventures Private Limited** **Last Updated: 12 October 2026** ### 1. Introduction At CC Shoppe, customer satisfaction, product quality and transparent business transactions are important to us. CC Shoppe is an online marketplace for construction chemicals, waterproofing materials, sealants, adhesives, coatings, repair products and related construction solutions. This policy explains the procedures for order cancellations, product returns, replacements and refunds for purchases made through CC Shoppe. By placing an order, customers agree to the applicable product terms, seller conditions and this policy, subject to their statutory rights. ### 2. Order Cancellation Policy Customers may request cancellation through their CC Shoppe account or by contacting customer support. - **Before Dispatch:** Orders may generally be cancelled before dispatch, subject to any clearly disclosed special-order conditions. - **After Dispatch:** Cancellation may require coordination with the supplier and logistics provider. Where cancellation is no longer possible, the return process may apply. - **Custom or Special Orders:** Made-to-order, specially procured, custom-tinted or specially manufactured products may have additional cancellation restrictions disclosed before purchase. - **Supplier Cancellation:** If a supplier cannot fulfil an order, the customer will be informed and an appropriate refund or alternative solution will be offered. Any applicable cancellation charges must comply with Indian law and be disclosed before purchase. ### 3. Product Return Policy Customers may request a return within **7 calendar days of delivery** for eligible products. Return requests may be accepted in the following circumstances: - Incorrect product or grade delivered - Product damaged during transportation - Leakage or damaged packaging - Expired product or insufficient remaining shelf life compared with disclosed specifications - Incorrect quantity or pack size - Manufacturing defect or verified quality issue - Product materially different from its advertised specifications The 7-day period is our standard return-request window and does not limit rights or remedies available under applicable law. ### 4. Return Eligibility Conditions For ordinary change-of-mind returns, products must generally: - Be unused and in their original condition - Have intact packaging and identification labels - Include the original invoice or purchase reference - Have batch numbers and manufacturing details available - Be suitable for safe transportation and resale Products that are defective, incorrectly supplied or otherwise legally eligible for a remedy will be assessed according to applicable law, even if ordinary resale conditions are not met. ### 5. Products Normally Not Eligible for Change-of-Mind Returns Due to the technical nature of construction chemicals, the following products may be excluded from voluntary returns: - Opened or partially consumed chemical containers - Mixed two-component epoxy or polyurethane products - Custom-formulated or made-to-order materials - Products damaged due to improper storage or handling after delivery - Products that have been applied or consumed - Products with broken seals where safe resale is not possible - Products that cannot be transported safely under applicable requirements These exclusions do not remove applicable remedies for defective, deficient, incorrectly supplied or misrepresented products. ### 6. Damaged or Incorrect Product Delivery Customers should inspect their shipment at delivery. If damage, leakage, shortage or incorrect supply is identified, customers should report the issue as soon as reasonably possible, preferably within 48 hours, with: - Order number and invoice details - Photographs or videos of the product and packaging - Product name and quantity - Batch number, where available - Description of the issue CC Shoppe will coordinate with the relevant supplier to investigate and determine the appropriate remedy. ### 7. Refund Policy Where a refund is approved, the eligible amount will be determined based on the order, payment received, applicable taxes, shipping charges and the reason for cancellation or return. Depending on the circumstances, remedies may include: - Full refund - Partial refund for a verified shortage - Replacement of defective or incorrect goods - Refund for unavailable or unfulfilled products Refunds will generally be initiated within **7 business days after approval**, with final credit subject to payment-provider and banking processing times and applicable legal requirements. Refunds will ordinarily be made to the original payment method. Alternative arrangements may be used where legally permissible and necessary. ### 8. Shipping and Return Transportation For verified defective, damaged, incorrect or materially misrepresented goods, return shipping costs will be borne by the responsible seller or party as required by applicable law. For approved voluntary returns, any customer-borne transportation charges will be disclosed before the return is accepted. For bulk materials, hazardous chemicals and special transportation requirements, collection arrangements will be coordinated with the supplier. ### 9. Supplier Responsibilities Suppliers selling through CC Shoppe are responsible for: - Providing accurate product specifications and descriptions - Supplying genuine products with proper packaging - Maintaining applicable quality and safety standards - Providing invoices and relevant batch information - Responding to return and refund requests - Honouring applicable manufacturer warranties - Cooperating with CC Shoppe in resolving customer complaints CC Shoppe may review seller performance and take appropriate marketplace action where necessary. ### 10. Marketplace Transactions and Refund Responsibility CC Shoppe connects buyers and suppliers through its online marketplace. The responsibility for product quality, supply, warranty and fulfilment remains with the relevant seller, subject to applicable law and CC Shoppe's own obligations. Where CC Shoppe has collected payment, refunds will be coordinated through the applicable payment and settlement process. Where payment has been made directly to a supplier, CC Shoppe may assist with dispute resolution, while the supplier remains responsible for processing the applicable refund. ### 11. How to Request a Cancellation, Return or Refund **Step 1:** Contact CC Shoppe support with your order number. **Step 2:** Provide the reason for cancellation or return, along with supporting documents where applicable. **Step 3:** CC Shoppe reviews the request and coordinates with the supplier. **Step 4:** Product inspection or additional verification may be requested where reasonably necessary. **Step 5:** The approved refund, replacement or other resolution is processed. Customers will receive updates through the available support channel. ### 12. Grievance Redressal At CC Shoppe, we are committed to addressing customer complaints and resolving concerns relating to orders, payments, product quality, cancellations, returns, refunds and supplier disputes. **Designated Grievance Officer** **Name:** Sunil Nayak **Company:** Giribala Creative Ventures Private Limited **Platform:** CC Shoppe – Construction Chemicals & Waterproofing B2B Marketplace **Email:** info@chemicals4construction.com **Mobile / WhatsApp:** +91 81548 97272 **Website:** https://chemicals4construction.com/ccshoppe/ **Registered Office:** 1007 North Plaza, Visat Gandhinagar Highway, Motera, Ahmedabad, Gujarat – 380005, India. **CIN:** U74999GJ2017PTC097068 **Complaint Handling and Resolution** Customers may submit complaints by email or through the available customer support channels. Please provide the order number, registered contact details, nature of the complaint and supporting documents, where applicable. Consumer complaints will be acknowledged within 48 hours of receipt and resolved within one month, in accordance with applicable Indian e-commerce regulations. CC Shoppe will coordinate with the relevant supplier, logistics provider or payment service provider where necessary to investigate and resolve complaints. Customers retain their rights and remedies under applicable Indian law. ### 13. Policy Updates CC Shoppe may revise this policy to reflect changes in its operations, seller arrangements, payment systems or applicable laws. Updated policies will be published on the website. Changes will not retrospectively remove statutory rights or remedies applicable to existing purchases. ### 14. Applicable Law This policy is governed by the applicable laws of India, including relevant consumer protection and e-commerce requirements where applicable. Nothing in this policy excludes or restricts rights that cannot legally be excluded. --- **CC SHOPPE** Construction Chemicals & Waterproofing B2B Marketplace *Buy • Sell • Connect • Grow* An initiative of **Giribala Creative Ventures Private Limited**.